Last updated: March 2026

Elena’s Cleaning London ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://elenascleaning.co.uk or contact us for cleaning services.

We may collect and process the following information:

When you contact us or request a quote, we may collect:

• Name
• Email address
• Phone number
• Address or postcode (for service locations)
• Any information included in your message or enquiry

We may automatically collect certain information when you visit our website, including:

• IP address
• Browser type and device information
• Pages visited
• Time spent on the website
• Referral source

This information helps us improve our website and services.

We use your information to:

• Respond to enquiries and provide quotes
• Schedule and deliver cleaning services
• Communicate with you about bookings
• Improve our website and services
• Comply with legal and regulatory requirements

We only collect information that is necessary for providing our services.

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

• Contractual necessity – to provide cleaning services you request
• Legitimate interests – to operate and improve our business
• Consent – when you contact us or submit a form on our website

We do not sell, rent, or trade your personal data.

Your information may be shared only with trusted third parties when necessary, such as:

• Payment providers
• Booking or scheduling software
• Website hosting providers
• Legal or regulatory authorities (when required by law)

All third parties are required to keep your data secure and confidential.

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Our website may use cookies to improve your browsing experience and analyse website traffic.

Cookies may be used for:

• Website functionality
• Analytics (such as Google Analytics)
• Improving user experience

You can control or disable cookies through your browser settings.

We retain personal data only for as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal obligations

When data is no longer required, it is securely deleted.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Restrict or object to certain processing
• Request transfer of your data

To exercise any of these rights, please contact us using the details below.

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Elena’s Cleaning London

Email: info@elenascleaning.co.uk
Website: https://elenascleaning.co.uk

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.